FAQs

CAN EYELASH EXTENSIONS DAMAGE MY NATURAL LASHES?

Eyelashes are made of hair, and just like the hair on your head, need to be cleansed and properly cared for to maintain their health. However, the majority of lash extension wearers are currently using inferior or damaging cleansing products that aren’t intended for use on eyelash extensions. Luckily, lash extension wearers can use CleanLASH wipes to properly maintain their lashes. The wipes are made from pure, 100% cotton and contain a moisturizing, solvent-free cleansing conditioner that won’t break down eyelash extension adhesives. However, CleanLASH can only be used on extensions that have been applied with NovaLash’s oil-proof and waterproof adhesives.

WILL NOVALASH EXTENSIONS IMPACT MY LIFESTYLE AND HYGIENE ROUTINES? 

Lash extensions are meant to make your life easier by eliminating the need to apply and remove mascara and eyeliner on a daily basis. NovaLash adhesives were the first instantly waterproof, oil-proof, and sweat-proof adhesives in the world. This means you won’t experience downtime after having extensions applied. You are free to swim, exercise, and use oil-based makeup products immediately following your appointment.

HOW SAFE ARE NOVALASH PRODUCTS?

NovaLash was founded with the highest standards of health, safety, and quality and continues to lead the industry in the field. Unfortunately, the FDA does not test or regulate eyelash extension products for safety and biocompatibility, and most of the adhesives used by other eyelash extension companies can’t pass basic toxicity tests. NovaLash adhesives have passed toxicity testing and NovaLash continues to fight for increased regulation of the industry to ensure consumers’ safety.


Company Policy

 

​Our time is very valuable to ensure that we can provide all of our clients the best look possible, for this reason, we please ask that you be on time to all of your appointments. Please try to arrive at least 5 to 10 minutes prior to your scheduled appointments to  ensure you receive your full appointment time.

​

In the event that you should be tardy, we please ask that you be considerate and call or text to inform us of your situation so we may take necessary action or make special arrangements. Please be aware the if you are 15 minutes or more overdue to your appointment you will need to reschedule your appointment. No exceptions.

 

If you need to cancel or reschedule your appointment we ask that you please notify us within 24 business hours before your appointment.

  • WE RESERVE THE RIGHT: to charge 50% of the scheduled service price when calling the day of your appointment.

  • We RESERVE THE RIGHT: to charge 100% of the scheduled services on NO-SHOWS.

​

All clients must have a credit card of file prior to booking an appointment for any service to guarantee  your appointment.

The satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concerns that may occur.

 

Unfortunately, we do not offer refunds, credits, or exchanges for products sold or services rendered.

 

If you feel dissatisfied with any of our services, please bring this to management's attention. We appreciate feedback, negative or positive, from our clients to better serve you. As a part of our service we like to provide follow-up by phone, for any questions or concerns.

 

Thank you in advance for your business.

see you soon Gorgeous!